What services does Zentro provide?

Zentro provides comprehensive property preservation and maintenance services including property inspections, maintenance & repairs, winterization services, lawn & landscaping, emergency response, and renovation management.

Is Zentro licensed and insured?

Yes, Zentro is fully licensed, bonded, and insured with comprehensive coverage. We maintain all necessary certifications including Licensed Property Preservation Contractor, Certified Maintenance Professional, and OSHA Safety Certified.

Do you provide 24/7 emergency services?

Yes, we provide 24/7 emergency response services with guaranteed service level agreements to protect your property investments from unexpected damage.

SMS/Text Message Policy

Last updated: January 2025

1. SMS Consent Communication

• By providing your phone number and opting in, you consent to receive SMS messages from Zentro Property Services.
• We do not share phone numbers with third parties for marketing purposes.
• By opting in, you agree to our Terms of Service and Privacy Policy.

2. Types of SMS Communications

If you have consented to receive text messages, you may receive messages related to:

• Appointment reminders (Up to 2 messages per appointment)
• Follow-up messages (Up to 1 message per week)
• Service updates (Up to 3 messages per service cycle)
• Promotions or offers (No more than 4 messages per month)

Sample Messages:

1. "Hello, this is a reminder of your upcoming appointment with Zentro Property Services at [Location] on [Date] at [Time]. Reply STOP to opt out."
2. "Your service report is now available. Reply HELP for assistance or STOP to opt out."

3. Message Frequency

• Message frequency may vary based on the nature of communication.
• Example: "You may receive up to 2 SMS messages per week regarding your appointments or service status."

4. Potential Fees for SMS Messaging

• Standard message and data rates may apply, depending on your carrier's pricing plan.

5. Opt-In Method

You may opt in to receive SMS messages from Zentro Property Services in the following ways:

• Verbally, during a conversation (documented with timestamps and stored securely).
• By submitting an online form (with an unchecked opt-in checkbox by default).
• By filling out a paper form (with clear opt-in language next to the signature line).
• Your explicit consent is required at the time of opt-in, including acknowledgment of message frequency and potential carrier charges.

6. Opt-Out Method

You can opt out of receiving SMS messages at any time by:

• Replying "STOP" to any SMS message you receive.
• Contacting us directly at info@zentro.com to request removal.
• Upon opting out, you will receive a confirmation message. No further messages will be sent unless you opt-in again. If you experience issues, please contact our support team.

7. Help & Support

If you are experiencing any issues, you can reply with the keyword "HELP" or contact us at:

• Support Email: info@zentro.com
• Support Phone Number: (555) 123-4567
• Support Website: https://www.zentro.com/contact

8. Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting "STOP".
• For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary.
• Our messages are sent via A2P 10DLC-approved numbers. If we transition to a shortcode, you will be notified in advance.
• We comply with carrier regulations and do not send prohibited content, including adult material, hate speech, or restricted financial offers.
• We regularly review our SMS campaigns for compliance with TCR and carrier guidelines.
• We avoid prohibited content, including SHAFT-related topics (Sex, Hate, Alcohol, Firearms, Tobacco).